/  FAQ



Do you accept commissions?

Yes of course! That is what we do! If you need anything from miniature painting, miniature conversion, miniature sculpting, miniature assembly, miniature cleaning, custom scenery and terrain, custom dioramas, or anything else to do related to the hobby or wargaming, don’t hesitate! Contact us!

Do you paint all kind of miniatures/wargames?

Yes! Although we specialize in Warhammer, we can paint any other type of miniature or figure. For example you can send us that board game or that Kickstarter you are about to receive. We can also paint larger scales such as 75mm or even 3D printing figures of 30 or 40cm tall. Contact us and we will be happy to evaluate your project.

Can you take care of buying the models?

Sure thing! We purchase them at retail prices and this service itself has no additional costs. We always recommend that you leave the purchase to us. Everything will be much quicker and we will be avoiding possible shipping charges.

If I want to receive a quotation, what do you need to know?

Name and surname, country and email, list of quantity and type of miniatures, if we have to buy the figures for you, if we have to assemble and/or convert them, if you want to magnetize them, and the level of painting. Color scheme and references for the bases will be also very useful information for us.

Do you ship internationally?

Yes. We have customers from many countries of the world such as the United States, United Kingdom, Canada, Germany, Portugal, France, Spain and Australia. We will take care of all the arrangements. We always use certified mailing with tracking information.

Do your shipments have tracking information?

Yes, always. The tracking information is always shared. We will provide several webpages so that you can check the status of the package at all times. If you wish to hire an insurance, this must be discussed separately.

What if my order is stopped at customs?

When hiring any project with us this is not a problem at all. On the one hand, not all packages are inspected. In case it is necessary, we will help you with the whole customs process by presenting the necessary documentation and keeping you informed at all times. On the other hand, before making any shipment we will provide you some simple tips to make everything much easier and cheaper.

Please note that the customs fees are impossible to calculate in advance. These costs are never assumed by White Weasel Studio.

Can I visit your studio?

Sure! Let us know and we’ll arrange it, and we’ll prepare something to eat and drink.

Is there a minimum order?

Yes. Our minimum order is €500 (or USD/GBP).

Do you accept single miniature orders?

Yes. Our studio also specializes in single character/miniature orders painted to a very high level. However, the costs will be somewhat higher if the miniature is part of a complete army. Please take into account our minimum budget mentioned above.

We are a players' club, will we have any special advantages?

In White Weasel Studio we make it as easy as possible for players to have excellent miniatures. Therefore, please feel free to contact us and you will see the types of volume discounts we can offer.

Do you have adequate and safe packaging? Will my miniatures be safe?

Yes. We have a specialized packaging that guarantees that your miniatures will arrive safe and sound. All your figures are carefully protected and arrive in perfect condition as far away as Australia, Japan or the United States. Besides, all our packages are always tracked.

Can I choose the artist(s) who will carry out my project?

In theory, yes. However, it will take much longer to complete the project and will be more expensive.

Can I have a tutorial on how you painted my miniatures?

It depends. Normally we do not explain our working methods, but we can tell you which colors we have used and techniques we have applied.

Does the price of the painting include the cost of the miniature?

No it doesn’t. The cost of buying the miniature is calculated separately. We will also provide a break down for any other additional cost that the figure may need, such as basing, building, magnetizing, etc.

What payment methods do you accept?

We accept payment by bank transfer, credit card and PayPal.

Can I pay in installments?

Yes, in fact we always recommend it. Depending on the cost of your project we will propose you different installments so that it is always convenient and easy for you to hire our services.

What if I want a refund for my models?

It depends on the status of the order. If we have purchased the miniatures ourselves and the sets have not been opened yet, then we will evaluate those sets that can be refunded. Once this has been calculated, you will be reimbursed the corresponding part of your deposit and the miniatures that could not be returned to our supplier will be sent to you.

If the sets have alredy been opened and the miniatures are in different stages of assembly or painting, we will make an assessment of the work done so far. Then we will subtract this valuation from the deposit already made and the difference will be refunded to you.

I already have part of my army painted, can you replicate my color scheme?

Yes of course! In order to be able to replicate your existing scheme will ask you for plenty of photos of your current miniatures, the color recipe you used and if possible, to send us some figures so we can see them in person. We will take care of everything else so that your new troops have a perfect consistence in techniques, colors and bases.


Can you make anything?

Yes. Whatever you can think of or have seen in books, magazines, movies or the internet, we can build it.

Is there a minimum order?

You don’t need to order a huge game board with a lot of modules and scenery elements all at once. You can build it up little by little. However, the minimum order for scenery is €500 (or USD/GBP).

So, can I order scenery elements separately?

Yes, you can! You may have a huge battlefield in mind and prefer to complete it little by little, adding elements and ideas as the games go by. Perfect, we will build and paint each element for you separately, no matter if you have hired a couple of ruined houses or a really impressive central element.

Can I expand my scenery collection in the future?

Sure thing! We have a database of all customer orders, with the materials used, manufactured elements, drawings, colors and other useful information. This way we guarantee that each new scenery element you add to your collection will integrate perfectly with the rest.

My space at home is limited, are the boards built in one single piece?

Nope. When the dimensions are too large to be properly manageable, we opt for customized modular solutions that adapt to your needs and the storage spaces in your home, maintaining the same quality in both design and finishes.

I would like the theme of the scenery to match my existing army, can I choose the colors?

Yes, you can! In fact, it will always be better if you tell us how you want it to look just as you imagine it. We will make sure that everything is perfect!

What do you need to know to quote my project?

You do not need to give us plenty of references. We are used to create all kinds of scenarios from scratch, but if you provide us with images, videos or a general description of the order, then it will be easier for us to get exactly what you have in mind.
Anyway, don’t worry, before we start building, we will send you some sketches and drafts so you can see how it will look like.

We are a players' club, will we have any kind of advantage?

Sure! Contact us and we will see what discounts and advantages we can provide.

Do you only build scenery for wargames?

Most of the time, yes. But we have done commissions of all kinds: from weapons and armor pieces for cosplays, scenic boards for board games or displays for your miniatures.

How many projects can you handle?

Our current team allows us to manage 3 projects at the same time. This is the maximum we accept to guarantee the highest quality in all our products.
This is why we have a production queue that follows a chronological order sequence. In this way, we can minimize manufacturing and delivery costs and times.

Is the scenery you make really that strong and durable?

Definitely yes. We work with elements and materials that are highly resistant to wear and tear due to use and time, which do not degrade at all.

I have been using the same scenery for a long time, can you give me a discount on the new one if I give you the old one?

It is possible that you have been using the same board for a long time and would like to change it for another one. Or that you have left Warhammer Fantasy to enter the world of Warhammer 40.000. No problem at all! Find out about our renovation plan, we value your board and apply a direct discount on the new scenery/terrain project. But you must take one thing into account: only White Weasel Studio products are included in this plan.

Ok then! I want to place an order with you, what steps should I follow?

First of all send us an email telling us what you want and the ideas you have, and we will contact you immediately to start talking about the details of the project.

What are your delivery times?

It basically depends on the production queue and the size of your project. Along with the quotation we will give you an estimate of the time needed to manufacture it and when we will start the project.
In order to guarantee a minimum delivery time and ensure that your project sees the light of day as soon as possible, you can make a reservation on our waiting list.

How does your waiting list works?

Our waiting list is quite long, as each project usually takes up a lot of our time, which means that we cannot take on a huge number of projects every year.
We manage 3 orders at the same time with our teams, and until one project is completely finished, we do not move on to the next one.
When the year begins, we start with the first 3 projects, and from then on, when we finish one, the next one comes in.
That is why we offer the possibility to make a reservation on the waiting list. In any case, before you decide to make a reservation, we will inform you of how many orders there are before yours.
To get on the waiting list you will only have to pay a small amount of the total non-refundable budget as a deposit.
This ensures that the waiting list is only occupied by clients who really want to carry out their project. Obviously, the amount paid will be deducted from the total budget at the time of payment.

Will I know the status of my project at all times?

Yes! You will receive regular updates on your order so you can see how it is progressing. In addition, if you have any doubt or question you can contact us and we will be glad to provide assistance.

What is the price for an scenery/diorama/display project?

Depends on the total volume of the project. The characteristics of the order determine everything. There are orders ranging from a sacrificial altar to huge apocalyptic battlefields where you can play games of tens of thousands of points.

When do I have to pay?

Once we are going to start your project a payment of 50% of the total is made, and when it is finished and ready to be shipped, the remaining 50%.
If the project is very ambitious, we will recommend several installments to make it easier for you to hire our services.

What is the payment method?

We accept payment by bank transfer, credit card and PayPal.

How do the shipping costs work? How will I receive my order?

We always look for the best solution for our projects. Even for larger orders we have our own delivery service. All our packages always count with tracking information.

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